Last updated: 10 November 2026
This policy explains what personal information I collect through roopadesign.co.uk, why, and what your rights are.
Who I am
This website is run by Roopa Rajapaksha, trading as Roopa Design, 170 Lavender Hill, London SW11 5TG. I am responsible for the personal information collected through it. You can contact me at roopadesignlondon@gmail.com.
What I collect
- When you order: your name, delivery and billing address, email address, phone number if you give it, and what you ordered.
- When you pay: payments are handled by Stripe. I see confirmation that you have paid, but never your full card details.
- When you contact me: your name, email address and message, through the contact form or by email.
- When you visit the site: anonymous information about how the site is used, such as pages visited and the type of device, collected through cookies (see below).
Why I use it
- To process, print, deliver and support your order. This is needed to fulfil our contract.
- To keep business and tax records, as the law requires.
- To reply to your messages.
- To understand how the website is used, keep it secure and filter out spam. These are my legitimate interests.
I do not sell your information, and I do not send you marketing emails unless you have asked me to.
Who I share it with
I only share what is needed with the services that help me run the shop and website:
- Stripe, to take payments.
- Royal Mail, to deliver your order.
- IONOS, who host the website.
- Google (Google Analytics, through Google Site Kit), for website statistics, only if you accept statistics cookies.
- Automattic (WooCommerce, Jetpack and Akismet), for the shop, website statistics and spam filtering.
- Meta, which supplies the Instagram images shown on the site.
Some of these services may store information outside the UK. Where they do, they use legal safeguards approved for UK data protection.
Cookies
The shop uses essential cookies to remember what is in your basket and to complete your order. The site also uses statistics cookies from Google Analytics, Jetpack and WooCommerce to see how it is used. These are only set if you accept them in the cookie banner. You can change your choice at any time from the Cookie Policy page. You can block or delete cookies in your browser settings. Blocking essential cookies may stop the basket and checkout working.
How long I keep it
I keep order and payment records for six years, as required for tax purposes. I keep messages only as long as needed to deal with them.
Your rights
You can ask to see the personal information I hold about you, and ask me to correct it, delete it, or stop using it. Email me at roopadesignlondon@gmail.com. If you are unhappy with how I have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.