Last updated: 14 November 2026
These terms apply when you buy cards, Art Prints and postcards from the Art & Prints section of roopadesign.co.uk. Please read them before you order. They do not affect your statutory rights.
Who I am
The shop is run by Roopa Rajapaksha, trading as Roopa Design, 170 Lavender Hill, London SW11 5TG. You can contact me at roopadesignlondon@gmail.com.
The artwork
Every design in the shop is my own original artwork. Each card and Art Print is printed to order at The Print Design, my family’s print studio on Lavender Hill. A4 and A3 Art Prints are printed on 300gsm card, and A2 and A1 on 180gsm matte poster paper. Screens show colour differently, so the printed colours may vary slightly from what you see online.
Prices and payment
Prices are shown in pounds sterling. Postage is added at checkout. Card payments are handled securely by Stripe. I never see or store your full card details.
Your order
After you order, you will receive an email confirming that I have received it. Our contract starts when I dispatch your order, or when it is ready to collect. If I cannot fulfil your order for any reason, I will let you know and refund you in full.
Delivery and collection
I deliver within the UK only, by Royal Mail.
- Royal Mail first class: £3.95, or £7.50 if your order includes an A2 or A1 print. Free on orders of £35 or more.
- Royal Mail Tracked: £6.95, or £10.50 with an A2 or A1 print.
- Royal Mail Special Delivery: £13.95, or £17.50 with an A2 or A1 print.
- Free collection from 170 Lavender Hill, London SW11 5TG. I will email you when your order is ready.
Orders are usually dispatched within 2 to 3 working days. Special Delivery orders are dispatched within 24 hours on working days. Delivery times after dispatch are set by Royal Mail. For Christmas, please order by Saturday 12 December for UK delivery, or by Saturday 19 December to collect.
If something arrives damaged or wrong
If your order arrives damaged, faulty or not what you ordered, please email me a photo within 7 days of it arriving. I will send a free replacement or give you a full refund, whichever you prefer. You do not need to send the item back.
If your order does not arrive
If a first class order has not arrived 10 working days after dispatch, please let me know and I will send a replacement or refund you. For Tracked and Special Delivery orders, I will follow up with Royal Mail first.
Changing your mind
You can cancel your order for any reason within 14 days of receiving it. Please email me to let me know, then send the item back within 14 days of telling me.
- Items must be returned unused and in their original packaging. If an item has been handled more than needed to look at it, I may reduce the refund.
- You pay the cost of returning the item. If you collected your order, you are welcome to bring it back to 170 Lavender Hill instead.
- I will refund the price of the item and the standard first class postage you paid, within 14 days of receiving it back. Extra charges for Tracked or Special Delivery are not refunded.
Personalised orders, such as corporate cards printed with your logo or message, cannot be returned unless they are faulty or not as ordered.
Copyright
All designs are © Roopa Rajapaksha. Buying a card or print gives you the item itself, not the right to copy, reproduce or sell the design.
The law
These terms are governed by the law of England and Wales. If you have a problem, please email me first. I will do my best to put it right.